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 CUSTOMER SERVICE: Striving for Excellence

Your opinion is of the utmost importance to us. Your opinion leads to us improving on a daily basis.
In order to continually improve our service, we would be grateful if you could offer your opinion regarding the Kris Hotels in which you have had the opportunity to stay in. Our main objective is to find out if we have met your expectations.

“To offer an optimum level of service”.

  
 
QUALITY CONTROL QUESTIONNAIRE
Hotel:
Date of stay:
   
 
1. How would you rate your stay at the hotel?
Excellent   Good   Acceptable   Poor   Unacceptable
 
2. How would you rate the telephone service whilst making the reservation?
Excellent   Good   Acceptable   Poor   Unacceptable
 
3. Regarding the level of service offered by the Hotel reception staff:
a. How would you rate the level of efficiency?
Excellent   Good   Acceptable   Poor   Unacceptable
b. How would you rate the level of attention/courtesy?
Excellent   Good   Acceptable   Poor   Unacceptable
 
4. How would you rate the cleanliness of the rooms?
Excellent   Good   Acceptable   Poor   Unacceptable
 
5. Regarding the breakfast served at the Hotel:
a. How would you rate the quality of the food?
Excellent   Good   Acceptable   Poor   Unacceptable
b. How would you rate the quality of the service?
Excellent   Good   Acceptable   Poor   Unacceptable
 
6. Regarding the Hotel's restaurant:
a. How would you rate the quality of the food?
Excellent   Good   Acceptable   Poor   Unacceptable
b. How would you rate the quality of the service?
Excellent   Good   Acceptable   Poor   Unacceptable
 
7. How would you rate the room service during your stay at the hotel?
Excellent   Good   Acceptable   Poor   Unacceptable
 
8. Regarding the Hotel's bar-cafeteria:
a. How would you rate the quality of the service?
Excellent   Good   Acceptable   Poor   Unacceptable
b. How would you rate the atmosphere/decor?
Excellent   Good   Acceptable   Poor   Unacceptable
 
9. How did you make the reservation?
  Through a Travel Agency
Through my company
Though a reservations system
Directly with the Hotel
On the Internet

Client's details
*Name:
*Surname:
City/town:
Country:
Tel:
*E-mail:
Comments, Suggestions and Queries:
I would like to be informed of KRIS HOTELES promotions by e-mail, telephone or SMS.
You may also call the following telephone number to provide us with your comments or suggestions: 91 724 47 99 ó 902 309 409

Data Protection
KRIS Hoteles Data Protection Policy
I give consent and authorise Kris Hoteles Desarrollo SA. To send sales communications by conventional post, Email or any other equivalent means.
I do not give consent or authorise Kris Hoteles Desarrollo SA. to send sales communications by conventional post, Email or any other equivalent means.
 
 
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